Etihad Airways has become the first intentional airline to incorporate the use of the popular messaging app WhatsApp for its customer communications. This new service will allow customers to be directly in contact with the airline staff.
The UAE Airline is rolling out its digital capabilities for its premium customers to use the service at Abu Dhabi International Airport. This will allows them to chat with customer service agents.
By use of this app, customers will be able to have information like possible delays, issues with flights or the gate changes. Airline also has the plan of extending this service in future so that passengers can receive important messages. These messages will be received when the passenger chooses the WhatsApp communications on Etihad Airways booking confirmation page.
Etihad Airways Chief Commercial Officer Robin Kamark released a statement, “this new one of a kind Whatsapp Business solution is going to provide premium guests of the airline to be in immediate contact with the airline itself by use of the latest technology”.
He further stated, “Air travelers across the world use WhatsApp in their day to day lives, so this will be a great idea for these travelers to communicate with airline as well as receive latest information about their travels”.
This communication channel will also be available in real time on the airlines official Facebook and Twitter accounts as well.
On the technology front, one other flight has also taken innovative steps in the field of aviation by using robots. The robots are being used by Tokyo Haneda Airport.
Seven of these new robots were unveiled back in December of 2017. They will be available for customer assistance during the 2020 Tokyo Olympics.
Air New Zealand is also not far behind on the technology front as they are also carrying out trials for real time language translation service via Bluetooth headsets.
According to Air New Zealand this will drastically improve the situation where travelers from across the globe struggle for grip on local language.