American Airlines kicked off one of their female passengers after telling her that her Cello was too big in size. The passenger was kicked off despite the fact that she bought an additional seat for her instrument.
A Facebook post was made by the passenger’s Husband Jay Tang. He said that his wife Jingjing Hu is a music student at the DePaul University School of Music in Chicago city. She was flying from Chicago to Miami to perform in a music festival. Tang bought a ticket for her wife and also for her instrument and was told by airline that the instrument is authorized for travel.
Hu’s journey started off normally and she was also provided a strap to secure her cello at first which is actually worth 30000 dollars.
After being seated from Miami to Chicago, the cabin crew started saying that Cello was too big for the aircraft a d now she has to get off the flight. While getting off Hu’s cello case actually just touched one of the pilot who claims that it hurt him so bad that he is bleeding.
Hu also took the picture of the pilot who can be seen holding two fingers up saying that now two seats are available after Hu’s departure from flight.
The next flight from American Airlines was one hour late and even they told her that the aircraft is too small for her cello. They told her to buy either a first class or business class tickets anew for herself and her cello. She flew from American Airlines the following morning.
Tang said that, “they just kick off passengers to sell overpriced tickets using the FAA regulations for their own gains”.
American Airlines said to media that, “there was miscommunication on the size of cello as she was flying through a Boeing 737. We got her on a larger aircraft they very next morning, a Boeing 767. We also provided her with hotel and meal accommodations for all the inconvenience. We also apologized to her for inconvenience and our customer relations have already reached out to her”.
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